The Situation

A leading UK industry organisation is creating a brand-new Engagement Coordinator role to support its growing engagement team.

As the organisation has expanded, enquiry volumes, stakeholder interaction and operational activity have increased significantly. To ensure the team can continue delivering an exceptional service, this newly created role will provide essential coordination, data management, communications support and process improvement across the function.

More than a traditional administration position, this role will become a central part of the team, helping improve efficiency, identify trends and support strategic decision-making.

The Opportunity

This is an exciting opportunity to join a friendly, collaborative team in a role with real visibility and impact.

You’ll gain exposure to a wide range of stakeholders, develop expertise in engagement, communications and data analysis, and play a key role in shaping how the organisation delivers value to its network.

Ideal for someone looking to accelerate their career, this position offers genuine scope for future progression while allowing you to influence and develop a newly created role.

Key Responsibilities

Stakeholder Support & Coordination

• Act as the first point of contact for enquiries via email, telephone and online channels.
• Manage, log and respond to incoming queries, escalating complex issues where appropriate.
• Maintain accurate records of interactions, enquiries and actions.
• Deliver a responsive, professional and high-quality service.

Engagement Support

• Support the Engagement Managers in delivering an exceptional stakeholder experience.
• Help increase engagement across events, communications and initiatives.
• Identify opportunities to improve participation, communication and overall satisfaction.

CRM & Data Management

• Maintain and update records within the CRM system.
• Analyse trends, recurring enquiries and stakeholder feedback.
• Produce reports and insights to support decision-making.
• Support ongoing CRM development and process improvements.

Process Improvement

• Review and improve day-to-day processes and workflows.
• Develop resources and tools that enhance team efficiency.
• Contribute ideas to improve services and engagement activities.

Communications & Events

• Support communications, newsletters and regular updates.
• Assist with the planning and delivery of events.
• Attend events when required and provide operational support.

Essential Skills & Experience

Experience

• Experience working in a busy office, coordination, administration, customer service or support environment.
• Experience managing multiple priorities and responding to high volumes of enquiries.
• Experience maintaining accurate records and handling information professionally.

Skills

• Excellent organisational and prioritisation skills.
• Strong written and verbal communication skills.
• Strong Microsoft Office skills, particularly Excel, Outlook and Word.
• Ability to analyse information and identify trends or recurring themes.
• Excellent attention to detail and accuracy.
• Ability to work independently and collaboratively.
• Proactive and solution-focused approach.
• Ability to handle confidential information with discretion.

Personal Attributes

• Positive and approachable.
• Curious and eager to learn.
• Proactive, confident and willing to suggest improvements.
• Comfortable working within a small, close-knit team.

Desirable Skills & Experience

• Experience using a CRM system such as Salesforce or similar.
• Experience within a trade association, not-for-profit organisation, professional body or stakeholder-focused environment.
• Experience in stakeholder engagement or relationship management.
• Experience analysing data and producing reports.
• Experience supporting events and networking activities.
• Knowledge of rail, transport, infrastructure or supply-chain sectors.
• Qualifications in business, administration, communications or a related subject (degree not essential).

Package

• £30,000 – £35,000 salary (exceptional candidates considered up to £42,000)
• 25 days annual leave plus bank holidays
• 5% employer pension contribution
• Death in service benefit (2x salary)
• Long-term sickness protection
• Annual salary reviews
• 35-hour working week
• Flexible start and finish times
• Predominantly office-based with some flexibility
• Free parking and excellent transport links
• Occasional travel to events

 

About Ford & Stanley Group

Ford & Stanley Talent Services Group are in the business of people and performance. Our mission is to create one million better workdays through facilitating great recruitment, leadership and occupational mental fitness. We support our clients in their most challenging business areas – recruiting, developing and retaining the best talent from shop floor to boardroom.

1. Ford & Stanley TalentWise – Business specialising in blue collar trade & technical services – permanent and temporary.
2. Ford & Stanley Recruitment – Business specialising in white collar spanning all company functions with specialist verticals within Digital, Rail Engineering, Civils & Infrastructure, General Manufacturing, Supply Chain & Logistics both permanent and contract.
3. Ford & Stanley Executive Search – Business specialising in Executive Search & Executive Interim Solutions in the UK, North America, Middle East and Europe.
4. Ford & Stanley Genius Performance – Performance is always accelerated when good people are coached, inspired, trained and focused in the right way.

Ford & Stanley Talent Services Group Ltd is a Disability Confident employer that is committed to a policy of equal opportunities for all opportunity seekers. We shall adhere to such a policy at all times and will review on an on-going basis all aspects of recruitment to avoid unlawful or undesirable discrimination. We will treat everyone equally irrespective sex, sexual orientation, gender reassignment, marital or civil partnership status, age, disability, colour, race, nationality, ethnic or national origin, religion or belief or political beliefs and we place an obligation upon all staff to respect and act in accordance with the policy.

Manufacturing Engineer | Derby | Up to £50,000 | Permanent

The Opportunity

If you’re looking for a role where you can make a visible impact on engineering operations, drive continuous improvement, and help shape the delivery of maintenance and overhaul activities, this is an exciting opportunity to join a leading UK engineering specialist with extensive expertise in the rolling stock sector.

We are seeking a Manufacturing Engineer to support engineering and workshop operations by capturing existing repair and overhaul activities, documenting best practice and developing structured engineering packs, work instructions and procedures that can be consistently applied across the business.

Acting as the link between Engineering and Operations, you will play a key role in standardising processes, improving workshop performance and ensuring valuable technical knowledge is effectively captured and maintained.

You’ll join a collaborative environment where your ideas and contributions can directly influence operational efficiency, quality and overall business performance.

Whether you’re an experienced Manufacturing Engineer or a mechanically qualified engineer looking to develop your career within project and process engineering, this position offers the chance to influence how maintenance and overhaul activities are delivered across the business.

Manufacturing Engineer Responsibilities

Process Development & Documentation: Create detailed work instructions, repair sequences, routings and engineering procedures to support maintenance and overhaul activities.

Workshop Process Capture: Work closely with technicians and workshop teams to understand, document and standardise existing repair processes.

Engineering Pack Creation: Produce and maintain comprehensive engineering packs to support overhaul and maintenance programmes.

New Programme Support: Assist with New Product Introduction (NPI) activities and the implementation of new engineering programmes.

Continuous Improvement: Identify opportunities to improve workshop efficiency, operational performance and product quality across the business.

Technical Problem Solving: Investigate technical issues, conduct root cause analysis and implement effective corrective actions.

Training & Development: Develop training materials and supporting process documentation to ensure consistent working practices.

Performance Analysis: Analyse workshop performance data and make recommendations for process and operational improvements.

Engineering Governance: Ensure all engineering documentation remains accurate, controlled and aligned with operational requirements.

Cross-Functional Collaboration: Work closely with engineering, production and workshop teams to embed best practice and support business objectives.

Operational Support: Support the safe, efficient and high-quality delivery of maintenance, repair and overhaul activities.

Ideal Manufacturing Engineer

Mechanical Engineering Degree Qualified: BEng in Mechanical Engineering or a related discipline.

Mechanical Engineering Experience: Strong mechanical engineering background with the ability to understand complex engineering processes.

MRO Knowledge: Understanding of maintenance, repair and overhaul (MRO) environments and associated engineering practices.

Technical Problem-Solving: Excellent problem-solving and root cause analysis skills with the ability to implement practical solutions.

Documentation Skills: Experience creating technical documentation, work instructions or manufacturing processes would be advantageous.

Workshop Collaboration: Experience working closely with workshop-based teams, technicians or fitters would be beneficial.

Communication Skills: Strong interpersonal and communication skills with the ability to engage effectively across engineering and operational teams.

Organisation & Attention to Detail: Highly organised with a strong focus on accuracy, consistency and quality.

Continuous Improvement Mindset: Passion for process improvement, operational excellence and driving positive change.

Industry Exposure: Experience within heavy manufacturing, maintenance, repair or overhaul environments would be advantageous.

Location & Working Arrangements

Location: Derby

Working Pattern: Monday to Friday, Full-time

Manufacturing Engineer Salary

Up to £50,000 per annum, dependent on experience

About Ford & Stanley Group

Ford & Stanley Talent Services Group are in the business of people and performance. Our mission is to create one million better workdays through facilitating great recruitment, leadership and occupational mental fitness. We support our clients in their most challenging business areas – recruiting, developing and retaining the best talent from shop floor to boardroom.

• Ford & Stanley TalentWise – Business specialising in blue collar trade & technical services.
• Ford & Stanley Recruitment – Business specialising in white collar spanning all company functions.
• Ford & Stanley Executive Search – Business specialising in Executive Search & Executive Interim Solutions.
• Ford & Stanley Genius Performance – Performance coaching, training, and mental fitness.

Ford & Stanley Talent Services Group Ltd is a Disability Confident employer that is committed to a policy of equal opportunities for all opportunity seekers. We shall adhere to such a policy at all times and will review on an on-going basis all aspects of recruitment to avoid unlawful or undesirable discrimination. We will treat everyone equally irrespective sex, sexual orientation, gender reassignment, marital or civil partnership status, age, disability, colour, race, nationality, ethnic or national origin, religion or belief or political beliefs and we place an obligation upon all staff to respect and act in accordance with the policy.

Ref: Manufacturing Engineer

Manufacturing Engineer (Project Engineer)

3-6 Month Contract | Inside IR35 (£300-£400 per day)

Derby | Monday-Friday | Standard Day Shifts
 

Working closely with both engineering and workshop teams, you will be responsible for capturing existing overhaul and repair activities, documenting best practice and developing structured engineering packs, work instructions and procedures that can be consistently followed across the business.

 

Key Responsibilities

• Create detailed work instructions, repair sequences, routings and engineering procedures.
• Work alongside technicians and workshop staff to understand and document existing repair processes.
• Produce and maintain engineering packs for overhaul and maintenance activities.
• Support New Product Introduction (NPI) and new programme activities.
• Identify opportunities to improve workshop efficiency, quality and overall performance.
• Investigate technical issues and implement corrective actions where required.
• Develop training materials and supporting process documentation.
• Analyse workshop performance data and recommend process improvements.
• Support continuous improvement initiatives across the operation.
• Ensure engineering documentation is accurate, controlled and aligned with operational requirements.

 

Essential Criteria

• Previous experience within the rolling stock, rail maintenance or rail manufacturing sector.
• Strong mechanical engineering background.
• Experience developing and documenting engineering processes, methods and procedures.
• Ability to create:
• Work instructions
• Engineering packs
• Repair procedures
• Method statements
• Technical documentation
• Experience working closely with technicians, fitters or workshop-based teams.
• Strong understanding of overhaul, maintenance and repair environments.
• Ability to gather information from practical engineering activities and convert it into documented processes.
• Degree qualified in Engineering preferred; however, HNC/HND qualified candidates will also be considered.

 

Ideal Candidate Profile

The successful candidate will have worked within a rolling stock overhaul, maintenance or manufacturing environment and will be comfortable spending time on the workshop floor with technicians.  highly organised, process-driven and able to create structured engineering documentation where little or no existing information exists is essential.

This role would suit a candidate from a rolling stock engineering background who enjoys working directly with technicians on the shop floor and translating practical engineering activities into controlled documentation and processes