The Person:

We are seeking a personable team player motivated by helping others—both customers and colleagues. You should possess strong organizational and collaboration skills and love getting things done. Comfort with the fluidity of a start-up environment is essential, as your responsibilities will grow with the company. This should excite and motivate you.

Excellent communication skills are crucial. You must be responsive and possess the maturity to say both yes and no to customers with humour, good reason, and warmth. You should have a keen interest in working with a variety of people, a polite and tactful personality, patience, and the ability to work calmly under pressure.

Skills:

• Ability to plan, prioritize, and execute tasks efficiently
• Excellent communication and rapport-building skills
• Customer-first problem-solving ability
• Quick learner in a technical and rapidly evolving environment
• Keen eye for detail, both quantitative and qualitative
• Strong work ethic, whether acting independently or as part of a team

Key Responsibilities:

• Provide frontline customer service and support via email, phone, and intercom
• Drive customer retention and growth
• Facilitate customer onboarding and convert trial customers into paying customers
• Collaborate with Ops colleagues to define and improve processes, ensuring excellent customer service at scale
• Manage customer profiles and subscriptions
• Handle customer support tickets
• Pass qualified customer feedback to colleagues, identifying trends, patterns, and common issues

If you are a dynamic individual who thrives in a start-up setting and is passionate about customer service, we encourage you to apply.